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‎12-18-2019 09:03 AM - edited ‎12-18-2019 01:03 PM

HP Recommended
Product: HP Laserjet PRO 400 M425dn
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded for Windows 7 to Windows 10.  The printers seemed to work fine with MS Office and other applications,  When trying to use Creative Solutions Tax software we had issues printing it would sit there and saying spooling and never provide output.  I downloaded the latest driver and firmware for the HP Laserjet PRO 400 M425dn and thought that had resolved the matter.  What I have since found is that on large files it will print the first 10 - 12 pages and then it either stops or starts printing gibberish on the first line of each page over and over.   Anyone have any ideas.  It is doing this on every PC/printer in the office.  I feel that it may be a driver issue but then printers work with other apps.  Creative Solutions worked fine with Widows 7 OS.  

2 REPLIES 2

‎12-18-2019 01:55 PM

HP Recommended

If you are connected via USB it could be a bad usb cable. They do fail sometimes.

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‎12-19-2019 06:32 AM - edited ‎12-19-2019 06:32 AM

HP Recommended

Agree that could cause issues, but unlikely in this case.  That would mean that 5 USB cables failed at the same time and displayed the exact symptom on 5 printers.  Suspect the driver but I updated to the latest HP FW and driver for all printers.  The other thing is this all started after upgrading OS. 

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