Solved: HP Laserjet Pro MFP 125nw Scanner 13 error - HP Support Community

EzekielK · ‎10-14-2017

Hi all how can i clear the scanner 13 error in my HP Laserjet Pro MFP 125nw printer

Copier-Pro · ‎10-15-2017

Let me try and help.I could not find any solution in the manual but lets try.Remove the glass and clean the scanner assemble and glass.Replace everything and try the machine.See if the scanner moves and get to the home position and stop.The lamp should light up in this process.Do a print out from the printer like demo page and see if that works.Then we know the error is on the scanner part only.Hope this might help you find the fault.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

Copier-Pro · ‎10-15-2017

Let me try and help.I could not find any solution in the manual but lets try.Remove the glass and clean the scanner assemble and glass.Replace everything and try the machine.See if the scanner moves and get to the home position and stop.The lamp should light up in this process.Do a print out from the printer like demo page and see if that works.Then we know the error is on the scanner part only.Hope this might help you find the fault.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

HP Laserjet Pro MFP 125nw Scanner 13 error

Create an account on the HP Community to personalize your profile and ask a question