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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

HP Laserjet Pro MFP 225dw

Hi,

 

I need to reset the password for some printers. I have tried all the clean reboot instructions and none of them have worked. I work at a school and we have a lot of printers with this issue. I have typed in the IP address of the printers but when I try to change the settings, I get prompted asking for a username and password that I do not know. 
I have seen mentions about doing a NVRAM reset. How might I go about this? 

 

Thank you for your time.

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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

@ColinEngland

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! 

 

I have sent you the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

Hello HP Community, 

I have the same problem.  I'm sysadmin of a small organization. We have an HP LaserJet Pro MFP M225dw device, which i installed and configured a few years ago. I've been set admin account and password, but unfortunately i lost the password. Now due to security reasons i need to stop some running services like wifi and ftp, but i can't manage it without the admin account. I've reading a lot of forum threads and watched a few videos, but i can't successfully reset the device.

I wrote a PM to a HP Support Agent, but hav been encouraged to post my request in public in HP Community. So i'm doing it and  I hope to find a solution for my problem.
I apologize about my bad English.

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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

@YuliD Welcome to HP Community!

 

I have sent you the steps to reset the printer. Check next to your profile name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

Thank you for you support!

 

Your instructions solve my problem on 100%

Keep help us and make us happy.

 

Respect

 

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HP Laserjet Pro MFP 225dw Asking for Password - I do not know the password

@YuliD

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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