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hrivanov
Level 1
8 7 0 1
Message 1 of 10
971

HP Laserjet Pro MFP M225dw is stuck on Initializing

HP Recommended
Laserjet Pro MFP M225dw
Microsoft Windows 7 (32-bit)
HP Laserjet Pro MFP M225dw is stuck on Initializing. please send me reset instruction to perform a full reset and re-initialize the printer.Thank
9 REPLIES 9
John_Getzke
Level 11
3,668 2,902 228 519
Message 2 of 10
HP Recommended

If your printer cannot fully initialize then you may not be able to get to the part where you can perform a higher level reset like NVRAM or COLD reset.

 

You might want to call HP about this one if you have warranty on the printer.  If not then call it into an HP repair shop for a quote as a part may need to be replaced.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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hrivanov
Author
Level 1
8 7 0 1
Message 3 of 10
HP Recommended
why Kumar0307 HP Support Agent advised in https://h30434.www3.hp.com/t5/LaserJet-Printing/My-HP-Laserjet-Pro-MFP-M225dw-is-stuck-on-Initializi... - I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.?
John_Getzke
Level 11
3,668 2,902 228 519
Message 4 of 10
HP Recommended

Here are the reset steps:

 

  • For Printer that has Touch control panel Bundled
    1. Turn off the device.
    2. Press and hold the lower right quadrant of the touch screen, keep the quadrant depressed as you turn the product on.
    3. When the ‘Permanent Storage Init.’ Message appears on the display, release the button.
    4. Turn off the device
    5. Press and hold the Right -arrow + Cancel (X) button, keep the button depressed as you turn the product on
    6. When the ‘Permanent Storage Init.’ Message appears on the display, release the button.

SUPER NVRAM Reset

  • For Printer that has Touch control panel Bundled

    For Printer that has LCD panel Bundled

  • Turn off the device.
  • Press and hold the lower left quadrant of the touch screen, keep the quadrant depressed as you turn the product on.
  • When the ‘Permanent Storage Init.’ Message appears on the display, release the button
  • Turn off the device.
  • Press and hold the Left -arrow + Cancel (X) button, keep the button quadrant depressed as you turn the product on.
  • When the ‘Permanent Storage Init.’ Message appears on the display, release the button

 

However there other suggestions posted that might work for you too:

Here is what worked for me:

Turn printer on

gets stuck on initalized

leave the printer on, remove the toner cartridge

close machine

push place on screen where the home icon is (even though it isn't illuminated)

screen goes to main menu

reinsert toner cartridge

machine works fine after that


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

hrivanov
Author
Level 1
8 7 0 1
Message 5 of 10
HP Recommended
has no buttons. touch screen only
John_Getzke
Level 11
3,668 2,902 228 519
Message 6 of 10
HP Recommended

See the first set of instructions that I posted:

 

For Printer that has Touch control panel Bundled

  1. Turn off the device.
  2. Press and hold the lower right quadrant of the touch screen, keep the quadrant depressed as you turn the product on.
  3. When the ‘Permanent Storage Init.’ Message appears on the display, release the button.
  4. Turn off the device
  5. Press and hold the Right -arrow + Cancel (X) button, keep the button depressed as you turn the product on
  6. When the ‘Permanent Storage Init.’ Message appears on the display, release the button.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

John_Getzke
Level 11
3,668 2,902 228 519
Message 7 of 10
HP Recommended

Oh i see, the steps did not format correctly when copied over.

 

Here is all you need:

For Printer that has Touch control panel Bundled

  1. Turn off the device.
  2. Press and hold the lower right quadrant of the touch screen, keep the quadrant depressed as you turn the product on.
  3. When the ‘Permanent Storage Init.’ Message appears on the display, release the button.
  4. Wait for the printer to reboot

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

hrivanov
Author
Level 1
8 7 0 1
Message 8 of 10
HP Recommended
the printer not go to reboot.remains still on Permanent Storage Init for hours
John_Getzke
Level 11
3,668 2,902 228 519
Message 9 of 10
HP Recommended

Go ahead and reboot it.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

hrivanov
Author
Level 1
8 7 0 1
Message 10 of 10
HP Recommended
I restarted but always remains on init
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