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Honor Student
Posts: 2
Member Since: ‎12-29-2013
Message 1 of 3 (455 Views)

HP Laserjet printer of 401

lasarjet 401 series


At my office we have installed 8 HP Laserjet printer of 401 series  but suddenly the the printer stop working ( all the printers) without any reason. when we analyse we understand that we are in workgroup environment where the usb drives are blocked for data cards. The HP printers are connected to USB only since the printer suddenly read the USB as data drive, the printer stop working.


We operate on window 7 professional 32 bit


can any one suggest solutions



Posts: 338
Member Since: ‎06-12-2013
Message 2 of 3 (426 Views)

Re: HP Laserjet printer of 401

Where there any Microsoft updates done? Something changed to disrupt all the printers. Check that first.
Posts: 70
Member Since: ‎01-11-2012
Message 3 of 3 (413 Views)

Re: HP Laserjet printer of 401

Hi, Are your printer "HP LaserJet Pro 400 MFP M401",  it seems your issue is with HP Smart Install.


if your printer was recognized as data drive, you may need to disable the HP smart install, which can be done via below:


On Control Panel,


Setup Menu --> Service --> HP Smart Install --> select  "Off"  as to turn "smart install" off. then your PC should recognize the printer in normal.


Turning it all doesn't impact your normal usage of printer, please try it and let me know if it doesn't work.

I am an HP employee.
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