HP M252dw Laser Printer will not work

[Izzybob]

Here is my first post to this problem, in which I received, what I believed was going to be help for a 6 month problem with my printer:

I do not believe after this I will ever buy a HP product again.  I have had nothing but problems with this printer and HP, as usual, does not stand by their product.  I have had people from this site send me the same page over and over again, like I did not try it before I posted the problem.  I have fought with this and of course it is out of warranty.  I guess that does not matter either because HP would only send me around the loop to people until you just cannot stay on the phone anymore.  That happened several times.  

I wish somebody knew how to resolve such a problem, but I guess there is nobody out there that knows.

The printer gets stuck in que and will not print, and you cannot cancel it from the printer.  You have to shut off the printer and keep unplugged for a while. This gets really old.  Especially when I have been dealing with this for over 1/2 a year.

Turning off the spooler and all the other advice on HP's so called page of wisdom to fix this issue.  I believe irt is just another way they hope you will just disapear.  I guess coustome service has completely left the building at HP. 

After posting this I received a reply that was going to help with my problem.

I was transfered to the AMS TCO Escalations team.

I was noticed by someone named Jeff and he forwarded my name to the Escalations Dept, and here was her response:

Hello Robert,

My name is Sabrina and I am a Case Manager on the HP Inc. AMS TCO Escalations team responsible for resolving your issue.  Please feel free to email me at any time by replying to this message.

Your CSO: BJTQ0489-01
You can use your SmartFriend service 24/7 by calling 1-866-211-5207.

You may call me at 1-877-917-4380, Site Code 52, Extension # 7813749. My office hours are: Monday, Wednesday, and Friday 6 AM to 2:30 PM and Tuesday, Thursday 6 AM to 10 AM Mountain Time.

Please keep this message as a reference so you will know how to reach me as we work together to resolve your issue.
Your case # is: (removed content) 

As your Case Manager, I am here to successfully resolve your issue.  However, if at ANY point during our interactions, you feel that I am not meeting your needs or expectations, please feel free to contact the Americas Escalation Management Team, amr_en_escalationmanager@hpservice.support.hp.com. You will be contacted by the end of the next business day.

Thank you,

Sabrina
Case Manager
HP Inc. AMS TCO Escalations Team

I called the Smart friend service and the case was closed and could not help me.  I was told to contact the case manager, who is Sabrina, and after several calls and emails, she does not contact me back.

The voice mail now is full and cannot take calls.  I tried another made up extension and received the same voice mail.

HP is a JOKE!!!  They will do everything to make your life miserable so you will just go away.  This is a problem that has been going on for over 6 months.  

HP should be ashamed of the way they treat their so called customers, which I call victims.