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HP Recommended
Lasejet M477
Microsoft Windows 10 (64-bit)

Hi guys,

 

My M477 print only color, without any black.

 

I already tryied change all cartridges; reset and update firmware; But the problem still happening. Diagnostic page prints like this:
c03921413.gif

 

Any one knows what can I do? 

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If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, passionate and dedicated user, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

https://www.linkedin.com/in/paulohsnunes/
2 REPLIES 2
HP Recommended

There are a series of contacts in the cartridge tray for each color. I would remove the black and none of the other cartridges and compare the contacts to make sure one in the black position is not broken.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for your answer!

 

I have tryied your advivice, but did not change the problem. I think the problem is in cartridge motor. I will try buy a new one and change it.

---------------------------------------------------------------------------------
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, passionate and dedicated user, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

https://www.linkedin.com/in/paulohsnunes/
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