11-25-2019 03:42 AM - edited 11-25-2019 03:49 AM
My M477 print only color, without any black.
I already tryied change all cartridges; reset and update firmware; But the problem still happening. Diagnostic page prints like this:
Any one knows what can I do?
11-25-2019 07:35 AM
There are a series of contacts in the cartridge tray for each color. I would remove the black and none of the other cartridges and compare the contacts to make sure one in the black position is not broken.