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phlord3
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HP Recommended

HP M477 Print only color, without black

Lasejet M477
Microsoft Windows 10 (64-bit)

Hi guys,

 

My M477 print only color, without any black.

 

I already tryied change all cartridges; reset and update firmware; But the problem still happening. Diagnostic page prints like this:
c03921413.gif

 

Any one knows what can I do? 

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Level 11
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Message 2 of 3
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HP Recommended

HP M477 Print only color, without black

There are a series of contacts in the cartridge tray for each color. I would remove the black and none of the other cartridges and compare the contacts to make sure one in the black position is not broken.

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phlord3
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HP Recommended

HP M477 Print only color, without black

Thanks for your answer!

 

I have tryied your advivice, but did not change the problem. I think the problem is in cartridge motor. I will try buy a new one and change it.

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