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Honor Student
Posts: 2
Member Since: ‎10-13-2015
Message 1 of 5 (126 Views)

HP M553 Printer Streak down center of paper

Product Name: M553
Operating System: Microsoft Windows 10 (64-bit)

HP M553 Printer Streak down center of paper, Did the cleaning multiple times -still printing on every paper

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Associate Dean
Posts: 6,761
Member Since: ‎01-17-2009
Message 2 of 5 (105 Views)

Re: HP M553 Printer Streak down center of paper

We need more information. Is the streak down the center in one color or multi color. If one color that would indicate and issue with that color toner cartridge and most likely the toner will need to be replaced. If you can post a sample of the defect so we can see what is happening.

Honor Student
Posts: 2
Member Since: ‎10-13-2015
Message 3 of 5 (92 Views)

Re: HP M553 Printer Streak down center of paper

It is only black, more like a dirty roller not missing ink.
Associate Dean
Posts: 6,761
Member Since: ‎01-17-2009
Message 4 of 5 (78 Views)

Re: HP M553 Printer Streak down center of paper

Remove the black toner cartridge and look at the image drum. Odds are there will be a defect or excess toner on the drum when it should be clean. Most times replacing the toner will solve the issue. If hp oem toner and the cartridge is at over 20% contact hp for replacement under hp toner warranty.

Tutor
Posts: 24
Member Since: ‎09-27-2016
Message 5 of 5 (31 Views)

Re: HP M553 Printer Streak down center of paper

I would also recommend updating your FW to the newest on HP.com

 

-Go to the Software and Drivers Download page at HP.com and install the latest available firmware for the printer

 

Make sure your toner cartridges are not empty or remanufactured. 

 

You might also have a problem with the intermediate transfer belt, this might need to be replaced. 

I am an HP Employee
I work in Laser Jet Printing
The opinions expressed here are my own and not those of HP.
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