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‎08-08-2019 10:42 AM - edited ‎08-08-2019 10:42 AM

HP Recommended
Product: LaserJet Enterprise M607
Operating System: Microsoft Windows 7 (32-bit)

When I try to print from Word Perfect (ver 11.3) the printer requires tray 1 to manually be fed. This issue only occurs when I try to print from this program. I looked through the printer and Word Perfect settings with no luck.  I would appreciate any help. Thank you!

2 REPLIES 2

‎08-08-2019 11:11 AM

HP Recommended

Sound like your program is asking for a size that is not installed on the printer. When you see this behaviour does it show a prompt for a paper size? 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎08-12-2019 09:51 AM

HP Recommended

You are right that the issue was with the program. The printing source was set to manual feed and now that I've changed this setting I am no longer experiencing the issue. Thank you!

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