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Zedekiah
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HP MFP M477fnw printing dark colored background

HP MFP M477fnw
Microsoft Windows 10 (64-bit)

When I print in grey scale I have a grey background on all my prints. When I print in color I have a multicolored background on all my prints.  This happened out of nowhere. HELP PLEASE!!!!

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HP MFP M477fnw printing dark colored background

Can you post a sample please

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Zedekiah
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HP MFP M477fnw printing dark colored background

Here are the examples

 

Example0001.jpgGreyscaleExample0002.jpgColor

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HP MFP M477fnw printing dark colored background

What results do you get if you print the configuration page from the control panel of the printer. That almost looks like a voltage problem. On the configuration page there is a DC controller firmware version. Make sure it is 15010. If not, there are posts about 59.0x errors and a link I posted to a DC controller firmware update. I would try that. 

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Zedekiah
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HP MFP M477fnw printing dark colored background

Can you please post a link to that post. My controller number is 14600

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Zedekiah
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HP MFP M477fnw printing dark colored background

Found the post. Updated DC controller, still printing grey background.

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