12-15-2019 10:43 PM
When I print in grey scale I have a grey background on all my prints. When I print in color I have a multicolored background on all my prints. This happened out of nowhere. HELP PLEASE!!!!
12-16-2019 01:01 AM
What results do you get if you print the configuration page from the control panel of the printer. That almost looks like a voltage problem. On the configuration page there is a DC controller firmware version. Make sure it is 15010. If not, there are posts about 59.0x errors and a link I posted to a DC controller firmware update. I would try that.