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HP Recommended
HP OfficeJet 5258
Microsoft Windows 10 (64-bit)

LAtely, some PDF files come out blank when printed. No error messages, no issues with stored documents. Word documents are not always clear either. There's enough ink in both cartridges.

1 REPLY 1
HP Recommended

Hi @BGN1

Welcome to the HP Support Community. I understand the print quality is not satisfactory. I'd be happy to assist you.

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Clean the ink cartridges

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report. Examine the color blocks for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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