HP PageWide Pro 577z MFP - EWS not working, Slow printing, Unable to power off.

[Tony-94]

Hi,

I am having problems with my printer (HP PageWide 577 MFP).

We bought the printer just a couple months ago and we have had a few problems. The printer would sometimes get stuck on the powering off screen, and when printing large jobs sometimes the printer would freeze. The main problem started when we printed a 300 something page job and it printed really slow maybe 1 page every 3 to 5 seconds. This was only a problem if we printed from the network, if you printed over USB there was no problem. I tried a few things to fix the problem, restarting the printer, restarting the computer, reinstalling the printer driver, updating the printer driver and software, replacing the Ethernet cables between the computer and the printer, but none of these fixed the problem.

After that I started to look at different settings in the printer property’s and settings on the EWS, I noticed there was an update for the printer firmware. I don’t remember which version, but I would assume it’s the newest version available (Version 1937D). I updated the firmware in the EWS, and everything seemed fine, but the printer was still printing slow. I went back to looking at the settings and that’s when I noticed the EWS was running really slow it would take minutes to load a single page, a lot of the time the page wouldn’t load at all or I would get half the page loaded and a message (Network connection error. Check network and try again.) I tried a different computer, a different browser, I checked the network cables again, even ran them through a cable tester but no problem I made sure there was no problem on the router or switch. No problem with the network, the network is running fine.

I went back to the printer and looked at the network settings on the printer, there didn’t appear to be anything wrong there. People were still printing from the printer just slowly. Tried again to get onto the EWS but now the page would display this message (For greater security, this feature has been password protected. To view this page, click "Sign In" and enter your username and password.) when I click "Sign In" nothing would happen the page was unresponsive. After that I tried restarting the printer, but the printer got stuck on the shutting down screen. I unplugged the printer waited 30 seconds and plugged it back in but still the same problems, no EWS, slow printing, and unable to shutdown unless I pull the power cord. I tried updating the printer firmware again this time downloading it and running it from my computer (PW577DW_1937D.exe) but the program was unable to find the HP printer.

When trying to navigate the options menu, network settings, reports, or printer maintenance the printer will freeze becoming unresponsive.

So to recap the problems, EWS is not working as intended, the printer is unable to power off, slow printing, and navigating the options menu will cause the printer to become unresponsive.

I’m not sure what to do now, any help will be much appreciated. Sorry if I have misspelled anything.

[Repairatrooper]

Your best bet to start out with is to perform a factory restore and re-setup. In terms of print speed, we have found that the HP UPD 6.8 driver gives better performance than the Windows V4 drivers or the discrete (model specific) driver. Do not dismiss the fact that you might have a bad network cable or switch or even possibly a duplicate IP address.