12-24-2019 04:22 AM
I'm unable to print in black ink. only, can some body help?
12-26-2019 09:43 AM
Welcome to the HP Support Community.
Are you able to copy in black?
From the printer control panel, use an automated tool to clean the printhead.
To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
Load plain white paper in the input tray.
On the product control panel, touch the Setup icon , and then touch Tools.
Touch Clean Printhead.
Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.
If the print quality on the test page is not satisfactory, touch Yes to perform a secondary cleaning of the printhead.
There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the third cleaning cycle to start the first stage of the cleaning process over again.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-photosmart-plus-e-all-in-one-printer-series-b210/4021933/doc...
Let me know if this helps.
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Have a great day!
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