Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post
HP Recommended

HP cartridge incompatible ...

Microsoft Windows 10 (32-bit)

Hi, I just bought HP ink advantage cartridges 678 as advised by HP for my Deskjet2545 but the printer says Incompatible cartridges!! I am in Malaysia. The printer says 'cartridges not intended for use in this printer as it is currently configurated'. The cartridges are original HP cartridges!  Is there a setting I need to change? No answer from HP on my question by email ....

Thanks for any help!


Level 15
Level 15
1,037 1,030 99 238
Message 2 of 2
Flag Post
HP Recommended

HP cartridge incompatible ...



If you have moved or changed country/region, I recommend that you Contact HP as the printer needs to be regionalized again to work with the new HP 678 ink cartridges.

Please follow the instructions in the HP link Finding Ink Cartridges after Moving to Another Country/Region.

In case of need, please do not hesitate to solicit us.

Best regards,:Wink:

I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation