cancel
Showing results for 
Search instead for 
Did you mean: 
usyungs
New member
1 0 0 0
Message 1 of 2
106
Flag Post
HP Recommended

HP color laser mfp 178nw paper tray empty message

My hp color laser mfp 178nw keeps telling me the paper tray is empty when it's not.  I've done everything I can think of to solve this.  I've uninstalled and re-installed the printer, made sure all drivers are updated, and made sure paper is loaded correctly.  This printer is only a couple of months old and not been used much.  Very disappointed.

1 REPLY 1
HP Support Agent
HP Support Agent
6,103 6,090 446 487
Message 2 of 2
64
Flag Post
HP Recommended

HP color laser mfp 178nw paper tray empty message

 @usyungs, Welcome to HP Support Community!

 

Try the steps below to resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

I would recommend you follow the steps from the document Printer Does Not Pick Paper. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation