07-17-2017 01:56 PM
I replaced all ink cartridges: color & black but it will not print in black but the other colors work. Also when I try to do alignment on printer, it prints a test page but when I place it on the glass surface to be scanned and printed it says alignment is unsuccessful. I went back to the store and got a black replacement cartridge. When I attempt to print in black it prints doc from desktop in light gray. PLEASE HELP!
07-17-2017 06:16 PM
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I’d love to help.
In order that I may provide you with an accurate solution, I will need a few more details.
- What is the exact model of your printer?
- What is the operating system you are using?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Looking forward to your reply and you have a great day!
I am an HP Employee