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Student
Posts: 1
Member Since: ‎07-17-2017
Message 1 of 2 (68 Views)

HP officejet printer is not printing in black and align printerhead was unsuccessful

I replaced all ink cartridges: color & black but it will not print in black but the other colors work. Also when I try to do alignment on printer, it prints a test page but when I place it on the glass surface to be scanned and printed it says alignment is unsuccessful. I went back to the store and got a black replacement cartridge. When I attempt to print in black it prints doc from desktop in light gray. PLEASE HELP!

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HP Support Agent
Posts: 7,792
Member Since: ‎07-19-2016
Message 2 of 2 (47 Views)

Re: HP officejet printer is not printing in black and align printerhead was unsuccessful

Hi @LESLIE11

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I’d love to help.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • What is the exact model of your printer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Looking forward to your reply and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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