01-21-2020 06:50 PM
Welcome to HP support community.
How are you trying to connect the printer, USB or network?
Are you getting any error message?
Reply with the requested information for more assistance.
I am an HP Employee
01-21-2020 07:27 PM
I am connecting with a USB cord. I tried wireless, but I can’t even get the printer to connect to my WiFi. I just get a message that the printer is connected, but it needs to be configured. The printer doesn’t even show up on the list of printers.
01-22-2020 06:42 PM