cancel
Showing results for 
Search instead for 
Did you mean: 
bolsoncerrado
Level 2
11 7 1 0
Message 1 of 4
200
Flag Post

Solved!

HP1415fn - Dirty background and image offset

HP Recommended
HP 1415fn
macOS 10.14 Mojave

Greetings,


So I start a day printing a single page which is completely fine and clean but the next starts getting a blur dirty background and every new page printed is dirtier, until the dirtiest has offset repeating print pattern (offsetted 7.5cm approx.). I thought it was the fuser but the toner seems afixed as I move the finger over the printed stuff and it's well printed.... so I guess it's a dirty roller or toner accumulation somewhere I can't access?

So far I've tried:

 

- cleaning the two rolls on the back of the printer (last feeding process of the sheets)

- removing and replacing the toners checking their rollers for dirtiness

- printing "cleaning pages"

- launching "support menu 2" and executing the "cleaning belt" procedure

 

Any clues?

Thanks!

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,548
Message 2 of 4
Flag Post
HP Recommended

@bolsoncerrado, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Repairatrooper
Level 13
Level 13
7,793 7,702 817 2,266
Message 3 of 4
Flag Post
HP Recommended

A repetitive defect at roughly 7.5 cm is an imaging drum defect. The color of the defect should tell you which toner cartridge has failed and will require replacement. If you are using original HP toner and the supply status shows the cartridge is not a low then you are covered by HP image guarantee and can get it replaced, but you will need to contact technical support. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


bolsoncerrado
Author
Level 2
11 7 1 0
Message 4 of 4
Flag Post
HP Recommended

It was indeed a deffective toner cartidge. I replaced it and the problems were gone. Thanks!

0 Kudos
Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation