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HP Recommended
Laserjet M477
Microsoft Windows 10 (64-bit)

IMG-20200121-WA0009.jpeg

1 REPLY 1
HP Recommended

Repetitive defects like this are typically caused by either the toner cartridge or a damaged fuser roller. If you google search for a repetitive defect ruler for the M477 you should find the troubleshooting PDF which has a chart of all the distances and which component is the problem based on the distance separating the defects.

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