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MikeyBe
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Horizontal cyan stripe on printer output

Color LaserJet 5550DN
Microsoft Windows 7 (64-bit)

I have a Color JaserJet 5550 the produces a horizontal cyan band across the bottom of every page I print out.  I've attached an example picture of the output I get.  Any suggestions on what I should change...

 

Thanks.

IMG_0349.JPG

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philteeth
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Horizontal cyan stripe on printer output

 

Spoiler

Mine does same thing but mine is COLOR LASERJET MFPM477.  Perform a "cleaning" of the cartridges in the menu on your printer ... SETUP / SERVICE (or tools) / CLEANING.  Should noticed less pronounced lines.  Perform 2nd cleaning if needed.

IF not working for you, only way now is to REPLACE w a NEW CYAN cartridge, even though that means you'll waste whatever you have left in your existing CYAN ink.  Hope this helps.

 

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MikeyBe
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Horizontal cyan stripe on printer output

Thanks for the reply but I've been through all the menus and can't find any "Cleaning" options at all...

 

I guess we'll orider a new toner and see what happens.

 

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MikeyBe
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Horizontal cyan stripe on printer output

Ok, this has gotten a little weirder...

 

If I select Black & White in the printer driver, the smearing is still there but is now in black not cyan.  Also if I enable duplex printing, the smear is only on one side of the paper, not both sides as I'd expect.

 

Mike

 

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