06-09-2011 07:00 AM
Subject says it all. I believe the printer downloaded a patch and now when I try to: print alignment page, clean cartridge, print a document the printer gets stuck on the status bar but nothing ever happens. When I try to cancel the print job it still hangs.
I want to try and restore the factory settings but I don't see that in the manual anywhere.
06-09-2011 08:25 AM
Try Solution Four on the following link.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-31-2013 04:17 PM
I have the CD and installed, but I lost all the info on my computer. I followed instructions on how to install with current CD and it does not downlod - I have HP D110
01-14-2014 09:10 AM
I understand you are unable to install the printer.
I can help you with this.
I have provided documents to temporary disable all start up items to see if one of them is causing any issues. Computer reboot is required.
Temporarily turn off any Antivirus Software.
Then run the installation.
I have included a URL to download, save and then run the installation for the printer. Select the operating system and click next.
You will have to go back in and enable all when done. Turn the Antivirus Software back on.
If you require further assistance please provide the following information so I can
assist you better.
How is the printer connected? (USB/Ethernet/Wireless)
If you still aren't able to install the software then let me know what happens? (error message, install hangs)
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!