cancel
Showing results for 
Search instead for 
Did you mean: 
prafesora
New member
1 0 0 0
Message 1 of 4
739
Flag Post
HP Recommended

Hp color laserjet pro mfp m177fw does not print

Hp color laserjet pro mfp m177fw
Microsoft Windows 10 (64-bit)
Error codes:
372
Problem description:
Win32 error code returned by the print processor: 2147500037 error appears when i am trying to print i tried with to install printer from HP software also tried to install directly with ip address from device and printers but same situation, 1-2 second spooling and after disperses in printer job and does not print
Troubleshooting steps:
restarted print spool service, reinstalled driver, cleaned spooler, i did everything what i could but same problem now even with usb it is not printing i used hp doctor but no help...
3 REPLIES 3
HP Support Agent
HP Support Agent
11,578 11,569 564 612
Message 2 of 4
701
Flag Post
HP Recommended

Hp color laserjet pro mfp m177fw does not print

@prafesora

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I understand that the printer is giving an error message, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you done any hardware changes in the printer?

Is copy working?

How is the printer connected? (Wired/wireless)

 

However, I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Eagerly waiting for the reply,

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
swiftynwfb
New member
1 1 0 0
Message 3 of 4
134
Flag Post
HP Recommended

Hp color laserjet pro mfp m177fw does not print

 

I have a laser jet pro MFP M177fw

0 Kudos
HP Support Agent
HP Support Agent
23,309 23,265 1,946 3,073
Message 4 of 4
112
Flag Post
HP Recommended

Hp color laserjet pro mfp m177fw does not print

@swiftynwfb Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

Which OS are you using this printer with?

Does the copier work fine as a stand-alone device?

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation