I am getting a line down one side when I print and photo print quality

[PattyP2]

I've tried all of the suggestions in HP support. Is there a cost-effective way to repair the printer?

[Kumar0307]

Hi @PattyP2

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Check the supplies status, replace any low/empty toner.

Print a cleaning page

1. From the Home screen, touch the Setup button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

   The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete.

Now, print the print quality page

1. From the Home screen, touch the Setup button.

2. Touch the Reports button.

3. Touch the Print Quality Page button. Check if the issue persists.

For more info on resolving print quality issues, kindly refer to this document.

Hope this helps! Keep me posted. 

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