• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎10-14-2019 01:12 AM

HP Recommended
Product: HP Pro M15w
Operating System: macOS 10.14 Mojave

I have a new wifi network and need to reset my printer, it keeps remembering the old network.So, HP Easy Install can't find it, as it's on a different network..

How can I do a reset?

Any help is appreciated

 

 

I'm on OS Catalina, actually, it's not yet in your dropdown list. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2019 08:13 AM

HP Recommended

Hi,

Press and hold the Wireless button for 22 seconds, this will restore the network settings of your printer.

 

Next, follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below:

https://support.hp.com/us-en/document/c05987925

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1

‎10-14-2019 08:13 AM

HP Recommended

Hi,

Press and hold the Wireless button for 22 seconds, this will restore the network settings of your printer.

 

Next, follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below:

https://support.hp.com/us-en/document/c05987925

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.