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‎12-15-2019 05:36 AM

HP Recommended
Product: HP Laserjet 6P/6MP
Operating System: Microsoft Windows 10 (32-bit)

I have started getting a thick gray vertical band down the length of my paper.

2 REPLIES 2

‎12-15-2019 09:48 AM

HP Recommended

Either a bad cartridge or your fuser has failed. Remove the cartridge and look at the green/blue drum on the bottom. If it has a matching stripe on it then likely a different cartridge will solve the issue. Also examine the inside of the printer to see if there is evidence of spilled toner. If the cartridge does not have that defect then it is possible the fuser has failed. Can you post a sample?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎01-02-2020 06:53 AM

HP Recommended

What is the fuser?  I just replaced the cartridge.  The problem also occurred with the other one.

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