Im having an issue disputing a warranty on my printer. The site is just showing the "waffle"

[Preludes20]

I am unable to dispute the HP warranty. All the site does is spin - I uploaded a document and it wont work. I never get good service from HP and they never offer a chat. VERY disappointed! 

[Jay_G24]

Hi @Preludes20,

I'd like to help!

To dispute, warranty refer to - How to Submit a Dispute to Validate Your Warranty

Or you may reach the phone support team for assistance 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Preludes20]

Hi Jay-

On Tues Nov 10 I sent an email with a copy of my receipt to  [Personal Information Removed]I have not heard from him even though he told me 2-3 days and they would fix this. 

Why cant I get good service from HP? Im so concerned about the fact that you all do NOT stand up to your word. Im a loyal customer and, once again, Im having issues with a product and cant get support. Id appreciate it if someone would get back to me. 

Thanks!

Dr. J. Thompson 

[Jay_G24]

Could you brief me on the printer issue?

Let me know!

[Preludes20]

Yes I need to downgrade the printer software to the 20200612 software and cant get it to work. Also I have NOT heard from anyone concerning this printer warranty.

Thanks!

JT 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Preludes20]

Hello-

     THE ISSUE IS NOT RESOLVED! 

Why did I get a response saying that the issues are? I need to downgrade the firmware on the printer AND I sent the warranty info to HP many weeks ago and havent heard from them.

Can someone who is qualified help?

Thanks.