• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎05-21-2020 02:07 PM

HP Recommended
Product: Laserjet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have purchased replacement cartridges for my Laserjet MFP M277dw printer, and the new batch shows as incompatible. I have checked in the HP site and they are all original, so no counterfeit issue. Based on what I read in other posts, it seems that the problem is the zoning, as I bought my printer in the UK, and I recently moved to the US (where I bought the new batch of cartridges).

Could that be the issue? How can I re-zone my printer to accept the new set of cartridges? Would be expensive to continue ordering the cartridges from the UK...

Thanks

Lucas

1 REPLY 1

‎05-21-2020 07:11 PM

HP Recommended

That is very likely the problem. You will need to contact Technical support and they should be able to re-code the printer for US.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.