Incompatible supplies error

[Inneedofsetup]

Brand new hp LaserJet with incompatible supplies message

[Jay_G24]

Hi @Inneedofsetup

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Do you see any error code on the printer?

What is the toner number you are using?

Meanwhile,Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

And then try removing reinstalling the toners-

1. open the front door.

   

2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

   

3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

   

4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.

   

5. Remove the toner cartridge.

      CAUTION: 

   Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.

    

   

   

6. Grasp both ends of the toner cartridge, and then gently rock the toner cartridge back and forth to distribute the toner.

   

7. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.

   

8. Push the toner cartridge drawer into the printer.

   

9. Close the front door.

   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!