• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-19-2020 09:43 AM

HP Recommended
Product: HP LaserJet 200 color M251nw

Unit prints fine but final discharge roller shuts off a few inches short of completely discharging the printed page, shutting the unit down and giving a paper jam error. The printed page is easily pulled from the final roller and is in perfect condition. No other papers are involved since the unit will shut down even when only one sheet is loaded to the paper feed tray. There have been no changes made coincidently to the unit to cause this problem.  The belt and rollers were cleaned after problem started to no avail. Just need to know if it is a simple fix that I can do at home.

1 REPLY 1

‎01-19-2020 12:25 PM

HP Recommended

This condition can be caused by improper paper size settings such as A4 when letter size paper is loaded. Make sure that the tray settings for paper size on the printer itself match the paper that is loaded. Also make sure that when you are printing that the software is asking for the correct size of paper.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.