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drwinslow1
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Intermittent Paper Jam. HP LJ M602 (13.B9.A3) Stopped at fuser jam. Fuser is clean

HP LJ M602
Microsoft Windows 7 (64-bit)

Problem only occurres intermittently.  Paper is removed by removing toner cartridge removing usually 2 pages from the top.  Never necessary to open back of the machine and clean the fuser area.  I Have opened the back and removed the fuser unit but AI have found no defect.  What should I do?

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Level 3 kalyani_14
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Intermittent Paper Jam. HP LJ M602 (13.B9.A3) Stopped at fuser jam. Fuser is clean

Hi,,

 

We are sorry for the inconveince caused.

 

 

Please clean the fuser area once again and make sure no small piece of paper stuck in the printer.

 

Please refer to bellow link:

 

https://support.hp.com/wise/DocumentDetail/apj-en?docId=c03075805&contentType=Support%20Document

 

Although I am an HP employee, I am speaking for myself and not for HP.
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