09-10-2017 04:32 AM
Problem only occurres intermittently. Paper is removed by removing toner cartridge removing usually 2 pages from the top. Never necessary to open back of the machine and clean the fuser area. I Have opened the back and removed the fuser unit but AI have found no defect. What should I do?
09-21-2017 01:34 AM
We are sorry for the inconveince caused.
Please clean the fuser area once again and make sure no small piece of paper stuck in the printer.
Please refer to bellow link:
Although I am an HP employee, I am speaking for myself and not for HP.
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