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Is[content removed] an authorized HP service provider

HP Recommended
HP Printer Office Jet 6968

Region - US

Got an email from  [content removed] with return instruction and fedex label to ship my printer to some location in California US for replacement.

 

Is  an "[content removed]" an authorized HP Support service provider or fraud?

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Level 12
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HP Recommended

Have you created a case with HP to get a printer serviced? They appear to be a partner with HP and the perform service logistics. I have tagged the moderators to see if they can provide a confirmation.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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HP Support Agent
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HP Recommended

@SamSang10

 

Welcome to the HP  support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Sandytechy20
I am an HP Employee

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation