Have you created a case with HP to get a printer serviced? They appear to be a partner with HP and the perform service logistics. I have tagged the moderators to see if they can provide a confirmation.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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