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Is ther a way to talk to a live HP support person, either by chat or phone?

HP Recommended
HP officejet Pro 8610
Microsoft Windows 10 (32-bit)

Is there a way to talk to a live HP support person, either by chat or phone? I can't find a phone number. The virtual chat rejects my because my product is out of warranty. I will even pay HP for help. Ready to junk my HP printer and buy a different brand because I can't get help.

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HP Recommended

@Alan_McD 

 

HP Support does not provide free out-of-warranty phone or chat support.

 

That said,

 

Request for an Assist

 

  • I will submit a request that someone take a look.

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Never, ever respond to a "new member" posing as support via email or phone.

If anyone, ever, from this Community, manages to trick you enough that you do respond,

As soon as the rat asks for money, hang up - remove yourself - block further communication.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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Message 3 of 6
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How do I do "Request for an Assist? It does not seem to be a live link?

 

I am trying to connect a wired printer (connected to my wifi) to my PC (connected to internet my Ethernet cable). I have used the HP Print and Scan Doctor, etc. with no luck. Spent about 8 hours trying to connect my HP printer to my HP PC. Very frustrated.

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Message 4 of 6
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Typo above, that should be a wireless printer, not a wired printer sorry

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HP Recommended

@Alan_McD 

 

Sorry for the misunderstanding.

 

I submitted a request for an agent to get back to you.  I will change the wording of my message so it is not confusing.

 

Our community is not a direct link to HP Support.

Should an agent respond, you will be given additional information.

 

If you want to try and contact HP Support directly, you must (like the rest of us) submit a case to HP Support.

It is true that getting through the submission process for a product not in Warranty can be more difficult.

Hence my request.

 

NOTE

You can also try using HP Support on Facebook (link below).

 

 

If you change your mind, you can create a new post, explain the issue you are facing, and ask for help from our volunteer workforce. 

 

Important:  Our Community does not provide support via email, phone, or chat - we use the posting format you are using now.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

Option - HP Support is on Facebook!

HP on Facebook

 

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

  • Provide required Information > Explain the problem > Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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Hi @Alan_McD

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation