09-11-2017 03:57 PM
I have 2 network printers that print one job and then display "Jam in Output bin, clear jam to resume printing" but I've followed the steps from this website to clear jams from every section on the printer and still have this error. I really can't find a jam, is there a problem with a sensor? What can I do to fix this?
09-21-2017 01:59 AM
We are sorry for the invoncveince caused.
Please try to toggle the sensor and see if value changes on the printer from 0 and 1 . Incase issues then issue is related to hardware of the printer.
Please contact HP and we would assist you further.
Although I am an HP employee, I am speaking for myself and not for HP.
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