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Fasbuk Top Student
Top Student
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HP Recommended

Jam in Output bin, no Jam. Opening and Closing Rear Door allows you to print again.

LaserJet Pro color 400 M451
Microsoft Windows 10 (64-bit)

I have 2 network printers that print one job and then display "Jam in Output bin, clear jam to resume printing" but I've followed the steps from this website to clear jams from every section on the printer and still have this error. I really can't find a jam, is there a problem with a sensor? What can I do to fix this?

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HP Recommended

Jam in Output bin, no Jam. Opening and Closing Rear Door allows you to print again.

Hi,

 

We are sorry for the invoncveince caused.

 

 

Please  try to toggle  the sensor and see if value changes on the printer from 0 and 1 . Incase issues then issue is related to hardware of the printer.

 

Please contact HP and we would assist you further.

 

Although I am an HP employee, I am speaking for myself and not for HP.
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Fasbuk Top Student
Top Student
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HP Recommended

Jam in Output bin, no Jam. Opening and Closing Rear Door allows you to print again.

How do I toggle the sensor? How do I check the value if it's at 0 or 1? 

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