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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2017 09:47 AM

HP Recommended
Product: laserjet pro m402dn
Operating System: Microsoft Windows 10 (64-bit)

I am getting an error message with a ljpro m402dn "supply memory error".  These are the things I have done so far:

* Changed the ink cartridge with a new one

* Inserted a USB flash drive with at least 16GB of storage (It formatted the drive but still gave the error)

* Tried to install the software on another PC.  Would not recognize the printer via usb connection

* Pulled the plug while printer was still on, let it sit for 60 seconds, plugged it back in. 

* Ensured that the chip on the cartridge is making contact when inserted.

* Ensured there are no tabs still in the cartridge. 

* Searched through forums for possible solutions. 

 

Thanks ahead of time for any suggestions.  I 

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