03-20-2017 02:28 PM
I'm fairly sure this is a phantom jam as I already cleared the real one, but I can't seem to get the printer to reset or clear the error.
03-21-2017 09:05 AM
When you remove a jammed piece of paper from a printer and the error does not clear, most times it means there is still a shred of paper stuck in the path. When you removed the sheet did it tear or did it come out whole. If it was torn, then you most likely still have a piece of paper stuck. Suggest you get stiff folder and cut it down to paper size and feed it up from the bottom where the paper comes up to force the shred of paper still in the path. If still an issue you may need service since the flag that senses the jam is probably stuck in the wrong position.