• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎12-21-2019 01:26 PM

HP Recommended
Product: Laser Jet M102w
Operating System: macOS 10.14 Mojave

Moved and got new WiFi, Printer wouldn't connect. Fixed new router connectivity issues, printer connected to smart phone but cannot connect to laptop. WiFi light flashing. 

3 REPLIES 3

‎12-21-2019 05:31 PM

HP Recommended

Hi,

Reset the wireless settings by pressing the wireless button for more than 20 seconds, till the middle Attention light starts blinking.

 

Next, follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below to reconnect the printer to your new router:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎12-24-2019 10:44 AM

HP Recommended

Holding the WiFi button did not set off attention light. Printed network test report. Trying to connect to old WiFi. Don’t know how to tell it to connect to a different WiFi.

‎12-24-2019 08:24 PM

HP Recommended

Hi,

Keep pressing the wireless button, you haven’t hold it long enough so a report prints..

 

press and hold the wireless button for more than 20 seconds, till the middle attention light starts blinking, only then the wireless reset is performed.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.