Laser Jet M1217 MFP "prints" blank pages

[Donna2019]

My LaserJet printer is properly connected to my new MacBook Air (Mojave OS) and it can properly feed paper but can't print or copy, despite having a brand new ink cartridge.  I have worked with Apple Support, and they say the problem is with the printer, not the connection or the Mac.  Any help would be appreciated!  Thanks.

[Apone]

does it still print blank even when printing an internal document? like a configuration or supplies status page.  check to make sure the plastic tab in the toner cartridge is removed.  if not, you can get blank documents or prints w/ defects.  do you have the old cartrdige still?  swap them out and see if anything changes.  if no change, the problem could be a motor thats not spinning the toner cartridge or possibly even the laser/scanner assembly itself

[Donna2019]

Thanks so much for your thoughtful response!  I was just frustrated, and appreciate your much more organized, sensible approach!  You're so logical!

I don't know how to print an internal document... how should I do that?

I don't see any plastic tabs that would inhibit the toner cartridge.  Unfortunately I recycled the old cartridge at the Staples store.

I have tried inserting and removing the toner cartridge and that didn't help.

Thanks again!

[Apone · Accepted solution]

you can print an internal document from the printer control panel.  go into the menus and look for something like "administration" or "information".  look for a configuration page or supply status page, which once selected, should begin to print.  If the document is blank, theres certainly something going on w/ the toner cartridge or printer itself.  If the printer doesnt show a blank printout, issue would probably rest within how it was installed and/or how the computer & printer communicate.    When a new toner is purchased, you'll typically see a plastic tab sticking out the (left) side after taking it out of its packaging.  That tab is connected to a long film that covers the cartridge drum/developer.  you can get blank prints if that tab hasnt been extracted so def. check for that too.  good luck!

[Donna2019]

You were right!  Having tried everything else, I returned the cartridge to Staples.  The new one works just great.  Thanks so much for your help!