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Laser Jet M180nw Incorrect out of paper message

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Microsoft Windows 10 (32-bit)

This problem started after I'd owned the printer for a little over a year.  I am getting that famous "out of paper" message when the paper drawer has been opened and shut.  It would usually resolve with a reset but even that has stopped working. I downloaded the latest driver version and that didn't help.  I've open and shut the back access door, turn the rollers, clean the rollers.  Did the troubleshooting, whatever that is supposed to do.  It printed fine until I opened the drawer to add paper.  I'm essentially at a stand-still with the business until I get this fixed.  Thanks anyone who can help.

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Are you getting out of paper message on your printer screen or on your computer screen?



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