Laser Jet Pro M15W - Power and Attention Light Blinking

[roballenjr79]

Hello Everyone,

My printer was mistakenly unplugged last night and when i plugged it back in this morning, the Power and Attention lights are both blinking non-stop.

I cannot seem to figure out what is wrong with it.  Any suggestions?

[KrazyToad]

@roballenjr79

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps and let me know how it goes

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.

Also ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[roballenjr79]

Hello, and thank you for your response.

I went through each step as described and the 2 lights are still blinking.

Do you have any other suggestions?

Rob

[KrazyToad]

@roballenjr79

Since the issue persists I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.