05-18-2017 12:21 PM
I did every suggestions in this thread. and the problem continues.
the printer is cooling down every 3-4pages..
I have been printing for about about 6 hours. this is not right. It started with first 12 pages. it does print more than 3 pages. directly plugged in the wall outlet and also this is a brand new printer. we just opened it about 2 days ago. all HP products. vell ventilated.
I need to by pass this mode. please send me some thing or way to get by this.
05-18-2017 12:38 PM
It is a brand new product and the customer service persoannel at HP just told me( I called since I received a private email to call CS) . that it is my problem.
It is my problem. CS told me that I have to pay for the cooling down system to be dismissed or the printer to work. I asked the CS agent that even if this is right out of the box i have to pay. the agent told me it is my problem.
Really? When the product is piece of junk, and I havent to stumble upon it and purchased, it is my problem?
05-19-2017 10:21 AM
Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help.
I understand that you have an HP Color LaserJet Pro MFP M177fw printer. I read that the printer is cooling down every 3-4 pages. Not worry, I'll do my best to help you.
To provide an accurate resolution, I need a few more details:
- Is the printer placed in a well-ventilated area?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Disconnect the power cable from the printer while the printer is still ON.
- Disconnect any other cables if connected the printer.
- Press and hold the printer’s power button for 15 seconds.
- The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
Please perform a firmware update on the printer via this link.
I hope this information helps. However, if the issue persists then you may reset the printer to its original settings. I have sent you a private message with the reset steps.
I sincerely hope this fixes the issue. Let me know. All the best!
I am an HP Employee
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