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‎01-28-2020 04:24 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281cdw
Operating System: Microsoft Windows 10 (64-bit)

Auto feeder jammed, then once cleared it stopped working.  I can hear rollers turning but when I look into the feeder the top roller that grabs the paper is not moving. Any suggestion on how to fix?

1 REPLY 1

‎01-31-2020 09:17 AM

HP Recommended

Hi @Delroy1

Welcome to the HP Support Community. I'd be happy to assist you.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform step 1 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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