Laser m 402 says paper tray 2 is empty, however it is full

[dickkane]

Laser m402 printer says out of paper, yet full

[css1323]

Hello!

Have you tried rebooting the printer?

Or, take out tray and paper, slide the tray guides around and set back to LTR?

There may be a tray sensor too for these printers I'm sure, but don't know exactly.

[dickkane]

Yes, tried your suggestions. Took all the paper drawers out, checked rollers, then check inside the printer, rebooted and reloaded software. The problem persists. However a new twist, I can now get it to print from Tray 2 but have to hit "OK" for each printing.

Thanks for trying to help, 

Trying to return it to Amazon,

''

[css1323]

I'm happy to hear you got it to print!

Your new issue may be simple. Most HP printers have a setting called "Use Requested Tray", set that to "First."

Usually you can find that setting in Tray Settings from web GUI, or by going into Configure Device -> Tray Behavior.

[dickkane]

I'll give it a try and let you know the results.

Thanks AGAIN,

**bleep**

[css1323]

"

I'll give it a try and let you know the results.

Thanks AGAIN,

**bleep**"

Sounds good! Though, I wonder what was behind "bleep." HP censors at work? 😛

[dickkane]

DONT KNOW ABOUT THE BLEEP, JUST SIGNED OUT WITH A THANKS AND MY NAME. MAYBE THEY THOUGHT MY NAME WAS A DIRTY WORD.

[css1323]

Out of curiosity, did my solution help? Thanks.

[Zeburne]

Has anyone solved this?