Resolve Windows 10 or update issues on HP computer or printer– Click Here
I need help! I bought a HP LaserJet M15w printer and it won't print because the paper keeps getting stuck. I have tried everything to fix it to my knowledge and have been unsuccessful.
@KaraLaura, Welcome to the HP Support Community!
Are you using US letter-size sheets to print?
Kindly perform the steps mentioned in this document to resolve paper jam issues.
Also, clean the paper pick rollers as shown here.
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
To know how to correctly load the papers, click here.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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