LaserJet_Pro_MFP_M227fdw scan to network folder via WLAN?

Zoe81 · ‎02-23-2020

Scan to network with LaserJet_Pro_MFP_M227fdw works without any problem if the Laptop is connected via LAN to the network.

However, if the Laptop is hooked up to the network via WLAN scan to network folder does not work at all. Any idea or hints?

John_Getzke · ‎02-24-2020

Your WLAN may be configured with a feature called "Wireless Isolation" where clients are not allowed to talk to other clients on the network. Either they configured wireless isolation as a feature to the WLAN or they intentionally split the WLAN from the LAN to keep the traffic separated. For example, many WLANs are intended for guest use, but the LAN connections are not. Thus the WLAN connections need to be more secure than the cabled LAN connections are.

Run a few tests to figure out what you can and cannot talk to on WLAN:

1. Ping another PC on the LAN

2. Ping another PC on the WLAN

3. Ping the printer

This test should help you confirm what you can and cannot talk to on your WLAN. The rest is a matter of working with the network administrators to allow your communication.

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Zoe81 · ‎03-01-2020

Thanks for the hints. Pinging as described works if VPN of the sending PC device is switched off. However, the problem itself could not be solved yet. RMF (risk management frame) in the router was not activated, switching on/off did not remove the problem.

John_Getzke · ‎03-02-2020

>"Pinging as described works if VPN of the sending PC device is switched off."

A VPN client is an important factor to consider when troubleshooting. Many VPN clients, like the one I use where I work, have an "always on" component to them to protect against random network connections. The VPN client in your scenario may have a similar policy behind it that is blocking the communication too.

If turning off/disabling the VPN client resolves the issue then you need to work with whoever the VPN administrator is for the next steps. Keep using your observations of the PING test working while VPN is disabled to move the conversation forward.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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When you are done troubleshooting, please mark one of the responses as the Solution.
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