LaserJet Pro P1102 Printer doesn't work on OS 10.11

[remokoni]

Hi,

My LaserJet Pro P1102 Printer  stopped working on El capitan, OS 10.11 on iMac (mid 2011).

Wifi never worked so I used USB connection but now I get an error says  "the disk is unable to read on th ecomputer" (which doesn't make any sense!).  I tried to reset the priter and reinstall the new driver but no luck.

It was working fine with previous OS.  DID ALL troubleshooting on my end.

PLEASE HELP with the issue.  Thank you!

[senan6806]

@remokoni

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

The error occur if the printer is detected as a disc driver on your Mac. This happens when the HP Smart Install feature is enabled, which is used to installs the printer software automatically on Windows PC. By disabling HP Smart Install on the printer, mac should no longer recognize the printer as a disc drive. Please use the solution available in this post and disable HP Smart Install on your printer. 

Once you disable smart install, connect the printer to Mac using a USB cable and then use the steps below to add a compatible driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

6.) Try to print and scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[remokoni]

Hi, Unable to disable HP Smart Install on the printer for Mac.  The link sent me doesn't work with my printer.

I was able to print but without IPv4 address.  Unable to read the printer on preference neither.

Is there other solution or the way to disable the installation?  I don't have PC/Windows - have only Mac.

HELP!!!  I do need to use the printer ASAP.

Thx

[senan6806]

@remokoni

I'm afraid, HP Smart Install cannot be disabled from a Mac, only from a Windows PC. You will need to temporarily plug the printer to a Windows PC and then download and run the HP Smart Install Control Utility to disable HP Smart Install for the printer. You may download the HP Smart Install Control Utility from here.