03-24-2020 04:23 PM
HP Print and Scan Doctor for Windows -> only led me back to the driver installation page
Window 10 HP Print App -> recognized the printer, but indicated that the cartridge was not installed or there was a non-conform toner in it. Also not printed.
So I'm back at the beginning.
I hope you can help me specifically, thank you in advance!
Solved! Go to Solution.
03-28-2020 08:42 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions
Keep me posted how it goes
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