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‎09-13-2019 11:20 AM - last edited on ‎09-13-2019 11:40 AM by Retired

HP Recommended

I am having the same issue. I just reinstalled Windows 10, and now I cannot use the OCR function. Help!

1 REPLY 1

‎09-17-2019 01:21 PM

HP Recommended

@LibertyRenegade

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

 

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware 

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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