Laserjet Enterprise M506 Only prints Errors

[nomdrop]

Our (newly bought, <1 month) Laserjet now only prints the following:

ERROR: undefinedresult

OFFENDING COMMAND: xshow

OS is OSX 10.13 High Sierra. Printer is connected via USB.

We tried:

-printing with different programs (Word worked at first, but as of today it doesn't anymore, same error)

-removing and readding the printer

-factory resetting the printer

The problem started after the printer (crashed?) needed a restart and got gradually worse with time.

[davidzuts]

If you go to the administration menu on the printer and then reports and try to print a configuration page, does it print ok or the same error. You could try a usb firmware update of the printer using the instructions in the document below. I would do it using the preboot menu method which will include formating the solid state drive.

https://support.hp.com/us-en/document/c03847902

[nomdrop]

Configuration page prints ok.

Firmware update went without a problem.

But now the printer either "spools up" for a moment but doesn't do anything (first try) or

shows a 49.00.FF error on the display (second try) when we try to print.

[davidzuts · Accepted solution]

I am not a MAC person but I would disconnect the printer from the computer and turn the printer off and then back on. Before reconnecting the printer to the MAC I would remove it from your printers list, turn of the MAC off and then turn the MAC back on and then reconnect the printer. It should find it but if it does not use the add printer and search should find it and load the drivers and see if it works. If still an issue you may need to have a friend with a windows based machine to connect to the printer and see if works with the windows machine. If it does then you need to get MAC support as something is happening with your computer. If it does not work with the windows machine, I would contact HP as they may need to replace or give you instructions on how to replace parts they send you.

[nomdrop]

The printer works with a windows machine.

After that, it also started working again with non-apple programs on the MAC, so it's probably apples (high sierras?) fault?

Printing to other printers works fine, so no clue honestly. We're going to avoid using apple-programs for now (and maybe ask MAC support, but word / Firefox works, so it's low priority).