cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Ju60
New member
4 1 0 0
Message 1 of 5
307

Solved!

Laserjet Pro 400 m401dn printer do not rotate the cartridge drum

HP Recommended
Laserjet Pro 400 m401dn

Am using Laserjet Pro 400 M401dn printer with P/N: CF278A. I had it disassembled during a maintenance, having assembled it ready for work, once i press power button, the printer becomes on silently.This is because the toner cartridge drum seems not to be rotating,  printer gear does not rotate the cartridge's drum as the result the printer displays error message: "Jam in cartridge area.Open door and clear jam". How can i rectify the printer to have the cartridge's drum rotating!!?

1 ACCEPTED SOLUTION

Accepted Solutions
Repairatrooper
Level 13
Level 13
8,792 8,656 914 2,642
Message 2 of 5
HP Recommended

Go back and check all the wiring to make sure you did not leave a connector loose or possibly a flag is stuck. If the printer detects a jam condition on power up none of the drive train engages to prevent damage.  Especially the flag under the cartridge in the registration area or the back door 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

4 REPLIES 4
Repairatrooper
Level 13
Level 13
8,792 8,656 914 2,642
Message 2 of 5
HP Recommended

Go back and check all the wiring to make sure you did not leave a connector loose or possibly a flag is stuck. If the printer detects a jam condition on power up none of the drive train engages to prevent damage.  Especially the flag under the cartridge in the registration area or the back door 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

Ju60
Author
New member
4 1 0 0
Message 3 of 5
HP Recommended

Thank you much, the printer is now working goody via your solution Sir!

paulie1020
Level 1
5 5 0 1
Message 4 of 5
HP Recommended

i had a similar issue with my   m401 printer - unfortunately i paid an engineer to fix it but did not manage to solve issue.

paulie1020
Level 1
5 5 0 1
Message 5 of 5
HP Recommended

Sounds like there is a fault with the cartridge if the message says Jam in cartridge area

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation